TPC - Administrative Automation and Support Specialist

BlueForce, Inc. is seeking Administrative Automation and Support Specialist to provide professional services and subject matter expertise CONUS and OCONUS in support of the US Department of State (DoS) Bureau of International Narcotics and Law Enforcement Affairs (INL) Program.

If you want to be considered for this opportunity, please apply; our recruiting team will be happy to contact you and keep you informed of this upcoming project.

**Job opportunities, duties, responsibilities, and qualifications are subject to change based on specific task orders that will be published in upcoming months**

Duties and Responsibilities

• Manage and update spreadsheet data, with attention to detail to spot errors or inconsistencies
• Manage and update database information with the assistance of partly- or mostly-automated processes
• Use automated workflows to manage internal process trackers and email communications
• Set up and manage automated calendars or other scheduling tools
• Manage mailboxes and triage help tickets appropriately
• Provide timely and friendly customer support to users of INL IT systems over email, chat, and video call
• Communicate problems or suggestions about automated workflows or other systems to the team
• Conduct analysis and generate reports designed to describe workflow outputs and identify opportunities to improve
• Other duties as assigned

Qualifications:

• For a position in the U.S., candidate must be a U.S. Citizen or legal U.S. resident. Secret, Top Secret, or Moderate Risk Public Trust (MRPT) certification will be required.
• For a position outside the U.S., any citizenship (U.S., Third Country National (TCN), and Local National (LN)) is allowable. Security clearance or public trust certification will be required for US nationals and RSO vetting for TCN and LN
• Bachelor’s degree in Business Administration, Information Systems, Data Science, or related discipline with 0 – 2 years’ experience in relevant field OR Associate’s Degree in above fields or relevant certifications (e.g., Microsoft Office Specialist, Google Sheets Certification) with 2+ years’ experience in relevant filed.
• Demonstrated experience with administrative tasks, data management, or operations
• Familiarity with Microsoft Excel or Google Sheets, including data formatting, formulas, pivot tables, and data validation
• Strong accuracy in data entry and the ability to spot errors or inconsistencies
• Demonstrated ability to manage multiple tasks, prioritize effectively, and maintain organized records
• Good written and verbal communication skills for drafting emails and collaborating with team members
• Willingness to learn new tools and technologies as required

Preferred Qualifications:

• Familiarity with tools like Microsoft Power Automate, or other workflow automation software
• Demonstrated ability to create, manage, and troubleshoot automated workflows
• Demonstrated experience with automated scheduling tools like Calendly, Microsoft Bookings, or similar
• Familiarity with basic data analysis concepts to interpret spreadsheet data and generate simple reports
• Demonstrated experience in customer service or support roles