Job Summary:
Create, update, review, organize, and maintain technical documentation to ensure accuracy, usability, and compliance with current systems, procedures, and cybersecurity requirements. Support documentation efforts across technology platforms used by the organization.
Requirements:
No Clearance Required
Education and Experience:
• Associate’s degree in Information Technology, Technical Writing, or a related field
• Two years' experience documenting IT systems, configurations, or support procedures
• Two years’ experience using Microsoft Office Suite and document control tools
Essential Duties:
• Develop and maintain system user guides, standard operating procedures (SOPs), quick reference guides, and process maps for IT systems and support services
• Interface with the IT Manager and Human Resources to validate technical content and ensure documentation reflects current procedures and controls
• Apply configuration management principles to track documentation changes, version history, and approval workflows
• Assist in documenting system rollouts, migrations, and updates, including stakeholder communication and training materials
• Maintain a repository of all technical documentation and ensure appropriate access control based on clearance level and role
• Coordinate with the IT Manager to incorporate required security controls and monitoring procedures into system documentation
Knowledge, Skills and Abilities
• Strong technical writing and editing skills with the ability to translate complex systems into user-friendly documentation
• Proficient in Microsoft Word, Excel, PowerPoint, and Adobe Acrobat; experience with SharePoint or Confluence preferred
• Basic understanding of IT system architecture, cybersecurity protocols, and configuration management
• Detail-oriented with strong organizational and version-control skills
• Ability to work independently with limited supervision while collaborating with cross-functional IT and security teams
• Capable of interpreting technical data, interviewing subject matter experts, and consolidating information into clear written formats
Vector CSP, LLC is an Equal Opportunity Employer. We do not discriminate in employment decisions based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other legally protected status. We are committed to providing reasonable accommodations to individuals with disabilities in the employment application process. EOE AA/M/F/D/V.
For assistance, please contact our Human Resources Department by telephone at (252) 337-5120 or by email at human.resources@vectorcsp.com.
We offer Medical, Vision, LTD, STD, Life Insurance, Dental, 401K, PTO, and Tuition Reimbursement to those who qualify.
Like us on Facebook, https://www.facebook.com/VectorCSP/ & follow us on LinkedIn, https://www.linkedin.com/company/vectorcsp/
