Description
The Training Support Analyst requires comprehensive knowledge of teaching and learning techniques and methods, and operates application software, including word-processing and spreadsheet programs. This position requires someone with strong communication, presentation, interpersonal, and customer service skills, attention to detail is essential, a strong work ethic, and a commitment to excellence.
- Coordinating with multiple employers to assist with the development, dissemination, and completion tracking of training modules.
- Track time-sensitive training requirements by coordinating and scheduling instructor-led training (ILT) with process owners, recording ILT participation, and maintaining records of ILTs.
- Collect data from multiple databases to develop spreadsheets and reports.
- Evaluate the effectiveness of training/course by observing student performance and student application of techniques/skills.
- Demonstrate presentation skills and ability to deliver an effective, professional training presentation.
- Establish course content and objectives.
- Updates course documentation continuously to ensure timeliness and relevance.
- Develop and revise courses using instructional system design & development (ISD) methodology.
- Conduct training.
- Perform all other position-related duties as assigned or requested.
- Other duties as assigned.
Requirements
- Bachelor's degree from an accredited college or university, emphasizing education, adult learning or teaching and learning technologies, and 5 years related instructional development experience.
